Returns & Exchanges
1.We will accept returns within 30 days of receipt for most items in new condition. You are responsible for shipping the return at your own cost.
So please choose your own logistics company and mail the package at your own cost.
2.Once we get your return request email, we will give you feedback within 2 working days.
After we get your return items and check all are in unused condition with the original packing,we will make the refund/partial refund procedure within
4-6 working days.If refund back to your bank account or paypal account， there will be some bank or paypal company service charge will be at your own cost.
It will take about 3-7 working days for the refund amount to arrive in your account.
3.For Israel country customers, we can offer you exchanging items service if your request is reasonable.
but you need to send back us the unused condition with the original packing items firstly at your own cost.
After that send us the exchange item list details.
Then we will prepare another shipment for you on this and reshipping cost will be at your own cost if it is not our responsibility.
Detail procedure please contact with our service dept.
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition .
RETURN ADD:Room401,4F,A4 block,DeFu Business Center,JianShe Road 52- 54,Lecong,Foshan,Guangdong,China，P.O.BOX:528315.
1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your bank account or paypal account. Or keep in our Ahlabuy and can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.
1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty and accessories (except scarves, bags, and mermaid blankets).
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-AHLABUY products .
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.